Privacy Policy

1. Who We Are

TheraVita Health is a UK-based private health and wellness service offering pharmacist-led weight loss support, skincare consultations, hair loss treatment, prescription treatments where clinically appropriate, personalised lifestyle support and cosmetic products.

Our prescription services are delivered by qualified healthcare professionals, including Pharmacist Independent Prescribers registered with the General Pharmaceutical Council.

For the purposes of UK data protection law, TheraVita Health is the data controller for the personal information we collect and use.

2. Information We Collect

Depending on how you use our website and services, we may collect the following types of personal information.

Personal identification and contact details

• Full name
• Date of birth
• Email address
• Phone number
• Home address
• Delivery address
• GP practice details
• Emergency contact details, where relevant

Health and clinical information

For clinical and prescription services, we may collect information such as:

• Medical history
• Current and previous medicines
• Allergies and adverse reactions
• Height, weight, BMI and measurements
• Weight loss history and goals
• Skin concerns and skincare history
• Hair loss history and treatment history
• Lifestyle information, including diet, exercise, smoking and alcohol history
• Pregnancy, breastfeeding or contraception information, where clinically relevant
• Uploaded photos for clinical assessment, identification or progress monitoring
• Information about side effects, treatment response and follow-up outcomes

Identity verification information

For certain prescription services, we may ask for information to help verify your identity and ensure safe prescribing. This may include:

• Photographic ID
• Photographs submitted as part of a clinical assessment
• Confirmation of address or other identifying information

Payment and order information

When you purchase a service or product, we may collect:

• Billing name and address
• Delivery address
• Order details
• Transaction reference
• Payment status
• Invoice records
• Refund or cancellation information

We do not store your full card details. Payments are processed securely through third-party payment providers.

Website and technical information

When you use our website, we may collect IP address, browser type, device type, pages visited, date and time of visits, website interactions, cookie and analytics information.

Communication information

If you contact us by email, online form, social media, telephone or messaging platform, we may keep a record of your message, our response, attachments, customer service notes and appointment or consultation queries.

Marketing preferences

If you sign up to receive marketing updates, we may collect your name, email address, consent preferences and a record of whether you have opted in or unsubscribed.

3. How We Collect Your Information

We may collect information directly from you when you visit our website, complete an online consultation or eligibility form, book an appointment, attend a virtual consultation, upload photos or documents, purchase products or services, contact us, sign up to our mailing list or provide feedback, reviews or testimonials.

We may also receive information from trusted third parties involved in delivering your care or order, such as partner pharmacies, payment processors, booking systems, clinical systems or delivery providers.

4. How We Use Your Information

We use your personal information to provide safe, effective and appropriate services. This may include using your information to:

• Assess your suitability for treatment
• Carry out clinical consultations
• Make safe prescribing decisions
• Issue prescriptions where clinically appropriate
• Monitor your progress and treatment response
• Review side effects or safety concerns
• Provide skincare or hair loss advice
• Create personalised meal or exercise plans
• Process product orders
• Arrange medication or product delivery
• Send appointment confirmations and reminders
• Send important service, order or treatment updates
• Communicate with your GP where appropriate
• Keep accurate clinical and business records
• Respond to questions, complaints or support requests
• Improve our website, services and customer experience
• Meet legal, regulatory, tax and professional obligations
• Prevent fraud, misuse of services or unsafe prescribing

We do not use your information to make prescribing decisions by automated means alone. Clinical decisions are made by qualified healthcare professionals.

5. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the purpose, we may rely on one or more of the following lawful bases.

Contract

We may use your information where it is necessary to provide a service or product you have requested, such as booking a consultation, providing a treatment service, processing an order or arranging delivery.

Legal obligation

We may use your information where we are required to comply with legal, regulatory, accounting, tax, professional or safeguarding obligations.

Legitimate interests

We may use your information where it is necessary for our legitimate business or clinical interests, provided your rights and freedoms do not override those interests. This may include service improvement, responding to queries, preventing fraud, managing complaints or maintaining safe records.

Consent

We may rely on your consent for certain activities, such as marketing emails, optional testimonials, certain cookies or where consent is specifically required.

You can withdraw consent at any time where consent is the lawful basis for processing.

Vital interests

In rare situations, we may use or share information where it is necessary to protect your life or someone else's life, such as in a medical emergency.

6. Special Category Health Data

Health information is treated as special category data under UK data protection law.

Where we process health information, we do so only where there is a valid lawful basis and a special category condition. This may include processing that is necessary for the provision of healthcare, medical diagnosis, treatment, health management, safeguarding, legal obligations or where you have given explicit consent where appropriate.

We only collect health information that is relevant and necessary for the service being provided.

7. Prescription Services and GP Communication

For prescription services, we may ask for your GP details and consent to share relevant treatment information with your GP.

This supports safe and joined-up care and helps reduce the risk of important information being missed, such as medication interactions, contraindications or treatment duplication.

If you do not provide GP details or do not consent to GP communication, your prescriber will consider whether it is still safe and appropriate to prescribe.

In some circumstances, we may need to share information without consent if required by law, professional standards, safeguarding concerns or serious risk of harm.

8. Photos, ID and Clinical Documentation

For certain services, including weight loss, skincare and hair loss assessments, we may ask you to upload photos, ID or measurements.

These may be used to verify your identity, support clinical assessment, confirm treatment suitability, monitor progress, maintain accurate clinical records and support safe prescribing.

Photos and ID documents are stored securely and are only accessed by authorised individuals who need them for clinical, administrative or regulatory purposes.

If you do not provide information that is required for safe clinical assessment, we may be unable to provide treatment.

9. Sharing Your Information

We only share personal information where necessary, appropriate and lawful. We may share your information with:

• Registered healthcare professionals involved in your care
• Pharmacist Independent Prescribers working with TheraVita Health
• Licensed UK pharmacies supplying prescription medicines
• Delivery and courier providers
• Payment processors
• Booking, consultation and form providers
• Secure clinical record systems
• IT, website, email and cloud service providers
• Professional advisers, such as accountants, insurers or legal advisers
• Your GP or other healthcare professionals, where appropriate
• Regulators, such as the General Pharmaceutical Council, MHRA, ICO or other authorities, where required
• Emergency services, safeguarding bodies or healthcare providers where there is a serious risk of harm

Where we use third-party service providers, we take steps to ensure they handle your information securely and only in line with our instructions or their legal responsibilities.

10. Partner Pharmacies and Delivery Providers

Where prescription treatment is clinically appropriate, your prescription and relevant details may be shared with a partner pharmacy so that your medication can be dispensed and delivered.

The partner pharmacy may act as an independent data controller for certain parts of the dispensing process and may have its own privacy policy.

Delivery providers will receive only the information needed to deliver your medication or product, such as your name, address and contact details where required.

11. Product Orders and Cosmetic Purchases

If you purchase cosmetic or wellness products, including TheraVita Shea butter products, we use your information to process your order, take payment, arrange delivery, manage refunds, cancellations or customer service queries, keep business and tax records and notify you about your order status.

Product order records may be kept for accounting, legal and customer service purposes.

12. Marketing Communications

You will only receive marketing emails from us if you have opted in or where we are otherwise permitted by law.

Marketing communications may include updates about new services, product launches, offers and promotions, health and wellness information, educational content and TheraVita Health news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not use your health information for marketing without your explicit permission.

13. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, improve user experience, understand website traffic and, where enabled, support marketing or analytics.

Cookies may include essential cookies, analytics cookies, marketing cookies and preference cookies.

Non-essential cookies should only be used with your consent where required.

You can manage or block cookies through your browser settings. Please note that blocking some cookies may affect how the website functions.

For more information, please see our Cookies Policy where available.

14. Social Media and Advertising Platforms

TheraVita Health may use social media platforms such as Instagram, Facebook or other advertising services to promote our products and services.

If you interact with us on social media, the platform may also collect and use your information in line with its own privacy policy.

We may use advertising tools to understand campaign performance, but we do not sell your personal information.

15. Third-Party Links

Our website may include links to external websites, booking pages, payment providers, pharmacy partners, social media pages or other third-party platforms.

We are not responsible for the privacy practices, security or content of external websites. You should read their privacy policies before sharing information with them.

16. How We Store and Protect Your Information

We take appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

This may include secure clinical systems, password-protected accounts, restricted access to clinical information, secure email and communication systems, data minimisation, staff confidentiality obligations, appropriate record keeping and secure third-party processors.

Although we take reasonable steps to protect your information, no online system can be guaranteed to be completely secure.

17. How Long We Keep Your Information

We only keep your information for as long as necessary for the purpose it was collected, including legal, regulatory, clinical, insurance, tax and professional requirements.

Typical retention periods may include:

• Clinical and prescription records: usually up to 8-10 years after your last contact, or longer where legally or clinically required
• Product order and accounting records: usually up to 6 years
• Marketing records: until you unsubscribe or withdraw consent
• Enquiry records: for as long as needed to respond and manage follow-up
• Complaints records: for as long as required to manage the complaint and meet legal or regulatory requirements

When information is no longer needed, we will securely delete, anonymise or archive it as appropriate.

18. International Data Transfers

Some of the systems or service providers we use may process information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure your information is protected in line with UK data protection requirements. This may include using adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.

19. Your Data Protection Rights

You have rights under UK data protection law. These may include the right to:

• Access a copy of your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain types of processing
• Withdraw consent where we rely on consent
• Request transfer of your information in a portable format where applicable
• Complain to the Information Commissioner's Office

Some rights may be limited where we need to keep information for legal, clinical, regulatory or safety reasons.

To make a request, please contact: management@theravitahealth.co.uk

We may need to verify your identity before responding to your request.

20. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.

21. Children and Young People

Our prescription weight loss service is not intended for people under 18.

If we offer any service to a person under 18, we may require involvement or consent from a parent or guardian, depending on the service, the young person's age, capacity and legal requirements.

We do not knowingly collect personal information from children for marketing purposes.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal obligations or regulatory requirements.

Any updates will be posted on this page with a revised Last Updated date.

23. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us.