Shipping
At TheraVita Health, we take great care to ensure your physical product orders are prepared, packaged and delivered safely.
UK Shipping Only
We currently only offer shipping to addresses within the United Kingdom. We do not offer international shipping at this time.
Shipping Method
All eligible physical product orders are shipped via Royal Mail within the United Kingdom.
This shipping policy applies to non-prescription physical products purchased from our website, including our Shea butter products and other TheraVita Health cosmetic or wellness items.
International Shipping
We do not currently offer international shipping.
At this time, orders can only be delivered within the United Kingdom. If you place an order using an address outside the UK, we may need to cancel and refund your order.
Dispatch Timeframes
If your item is in stock, orders are typically processed and dispatched within 2-3 working days.
Delivery usually takes 2-3 working days after dispatch, depending on Royal Mail and local delivery conditions.
You will receive a confirmation email once your order has been shipped.
Please note that dispatch times may be slightly extended during peak periods, promotional launches, pre-order periods, weekends, bank holidays or unexpected delays.
Pre-Order Items
If you purchase a pre-order item, the estimated dispatch timeframe will be stated on the product page where possible.
Pre-order dispatch dates are estimates and may change due to production, packaging, supplier or courier delays.
If there is a significant delay, we will aim to update you.
Products Eligible for Shipping
Shipping applies to physical products, including:
- TheraVita Shea butter products
- Skincare products
- Cosmetic and wellness products
- Other TheraVita Health physical items
Digital products, such as downloadable guides, eBooks, templates or digital plans, are delivered electronically and do not require shipping.
Prescription medications are supplied and delivered separately by our partner pharmacy where treatment has been clinically approved.
Delivery Address
Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.
TheraVita Health cannot be held responsible for delays, failed delivery or non-delivery caused by incorrect or incomplete address details.
Delivery Issues
If your order has not arrived within 5-7 working days of dispatch, please contact us so we can look into this for you.
Email: management@theravitahealth.co.uk
Please include your full name, order number and delivery address when contacting us about a delivery issue.